oa De invloed van gedragssturing op de werkplek op de betrokkenheid en prestaties van medewerkers: een test van twee alternatieve verklaringen

The impact of behavioral control in the workplace on employee affective commitment and performance levels: testing two alternative explanations

Koen Dewettinck & Dirk Buyens,Gedrag & Organisatie, Volume 19, Juni 2006, nr. 2, pp. 161.

In this study, we proposed and empirically tested a process model in which supervisory behavioral control is linked to frontline employee affective commitment and performance levels. We tested two alternative explanations by investigating the intermediate role of job autonomy and situational learning orientation, using multiple-source survey data from a sample of 1184 frontline service employees and their supervisors. Results indicate that situational learning orientation is an important construct in linking behavioral control to performance. Job autonomy showed to be important in explaining employee outcomes, but was as such only marginally related to behavioral control. Theoretical and managerial implications are discussed.